Terms of Service

1 – General
(1) The following terms and conditions shall govern the sale by Mariclaro Canada Inc. (named “us”) and the buyer (named “you”). Any terms and conditions that you propose or object to are subject to our written consent. By placing an order with us, it is deemed that you have read, understood and agreed to our Terms and Conditions. If you are unhappy with any aspect of our terms and conditions, please contact us before placing an order.

(2) We reserve the right to add, delete or amend these Terms and Conditions without prior written notice at any time, at our sole discretion.

2 - Contract
(1) Orders are only possible via the Mariclaro website. As soon as you have filled in the order form and confirmed your order with the "BUY" button, a contract between you and us is established in accordance with the conditions below (Prices, Shipping etc.) without a separate fulfillment confirmation from us.

(2) The placed order and chosen conditions are representative for the delivery of our products. The prices and conditions shown at the time you placed the order and confirmed with “BUY” apply.

3 – Color of Products
(1) Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. If you should have a problem, question or concern, please contact us info@mariclaro.ca(2) Furthermore please note that our products are made of recycled material. Some corresponding inequalities of material and color are possible.
4 - Prices and Payment
(1) All prices are retail prices in CAD Dollars.

(2) Accepted methods of payment are Credit Card and Paypal. Customers may pick up their product in our workshop in Snow Road Station and pay cash or with Credit Card.(3) The total cost of your items ordered plus shipping fees and for Canadian customers taxes are displayed in the shopping cart bill.(4) This does not include any taxes, duties, import fees or customs fees charged by your local government. As customs policies vary widely by country, we cannot anticipate what these charges will be and are not responsible for any taxes, duties, import fees or customs fees levied once the merchandise reaches your country. Please contact your local government or post office for more information.

5 – Delivery
(1) All orders will be processed within 72 hours from the date of order at the shown prices and delivery conditions to the given address. Delivery dates are without obligation. For binding delivery dates a written guarantee is necessary.(2) Delivery is made at your risk and expense. Additional cost may result in the case of delivery to foreign countries.

(3) The advised dates of delivery may change because of events beyond our control.

(4) If a parcel is returned, because the address was incomplete or incorrect, because you refused to accept it or because you didn't pick it up at your post office in time, you will be charged for the shipping costs back to Mariclaro Canada Inc.

6–Return Policy
We try to represent our designs true to what it is and offer quality and originality. Please be aware that we are a small independent run label. We can offer exchange or refund under the following conditions
(1) Items must be returned latest 72 hours after receiving the item.
(2) Sales items are excluded from the return - they are final sales.
(3) Custom orders are excluded from the return - they are final sales.
(4) All goods must be returned in perfect condition along with a copy of your initial invoice. We will dismiss the returned product if:
- The product shows signs of visible use
- The product returns without original packaging and/or product tags
- The product is damaged as a result of return transport.
(5)  A 20% restocking fee will be deducted from the purchase price.
(6) You are responsible for shipping charges.
(7) Please return the product to P.O. 1033, Snow Rd. Station, K0H2R0, ON, Canada
(8) No cost will be covered should the product/s go missing during the return shipping. We advise you to send all items back with a transport firm which provides a track & trace service.
§ 7 – Our right
We reserved the right to withdraw from the contract in whole or in part.
§ 8 – Reservation of proprietary rights
The goods shall remain our property until you have fully paid any and all debts as of the contracting date, including the current account balance if any.
§ 9 – Warranty
(1) We provide a 1 year warranty on our bags to emphasize our trust in their quality. We are happy to repair any manufacturing defects for free if you send it to us. If the defect is the fault of the user, we will quote the repair cost and fix that bag as quick as possible, too.
(2) It is up to you to control the products either upon delivery and to notify us within the time period mentioned in § 9 (1). Failure to do so will result in a loss of your rights.

§ 10 – Copyrights
All rights of trademarks, designs and pictures are under our sole copyright.